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I received an email confirmation, why was my order not processed?

Last Updated: Mar 10, 2014 08:14AM UTC
We're very sorry when this happens, but even well-maintained sites like ours sometimes experience technical glitches.

Like all electronic systems, ours may experience lag or the rare crash.

Sometimes this occurs due to updates or maintenance, an unexpected spike in traffic, or other problems that cannot be foreseen. If we discover that we have a problem processing your order, we will send you an email to explain what happened, and let you know what your options are. We apologize in advance for any inconvenience that a technical glitch might cause.

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c006b3640610fc2a9be3d7f019d444f8@vmvhypoallergenics.desk-mail.com
http://assets2.desk.com/
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