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General guidelines for returns

Last Updated: Jun 13, 2016 01:11AM UTC
Replacements, Returns, Exchanges:

We hope you love everything you order from VMV HYPOALLERGENICS®. If for any reason you are not completely satisfied with your VMV purchase, simply return it and we will be happy to credit your account for the full amount of the purchase, replace the product, or exchange it for another product of equivalent value. Your return package's ship-out date must be no later than 30 days from the date you received your package.
 
As you prepare your return, we would love to help you as much as we can. You can give us a call at (212) 217 2762 or we can send you a questionnaire (there are about 20 questions) that we use to help us make more specific recommendations and send you free samples. Also, if you have your patch test results, we can customize suggestions based on your allergens and possible cross reactants. We can also call you if you prefer?
 
Please also allow us to share some information that you might find helpful:
 
All our products' claims are clinically-proven through evidence-based: randomized, double-blind clinical trials both in vivo (on human volunteers) and in vitro. Many (over 75) of our studies have been published and presented (even awarded) in dermatology journals and conventions around the world. Our studies are so good, some of the largest multinational pharmaceutical and laser companies contract us to do their research for them. So you can rest assured that all our products have been tested appropriately and above what is considered standard in several regulatory bodies. We have less than 0.1% of reported reactions in over 30 years, and almost all of the reactions were due to incorrect use of the product, a cross reaction with another product, or an underlying irritation from other products that might have been chronic but not yet obvious. In these cases, a 7-Day Skin Fast normally (over 98% of the time) results in clarity and the client's ability to use the products without a reaction.
 
That said, we recognize that we are all individuals and would like to make sure we understand your particular needs so that we can help with more specific recommendations and care. 
 
 
For Returns within USA:
Shipping Fees: 
 
We will be sending you a pre-paid label via email that will allow you to return the product for free. 
 
Used products cannot be returned: 
 
Unfortunately and without exception, we cannot accept any returns on products that are more than 20% consumed (studies show that should a negative reaction occur with proper use and storage, it often manifests within 72 hours and well within the first 15% of a product's use).
 
When items are purchased as a kit, we can only accept returns and exchanges of complete kits, not individual items. All refunds are credited to the original pay method. No cash refunds.

 
 
Returns From Outside USA:
Shipping Fees: 
 
We're sorry, international return shipping fees are not refundable.
 
Used products cannot be returned: 
 
Unfortunately and without exception, we cannot accept any returns on products that are more than 20% consumed (studies show that should a negative reaction occur with proper use and storage, it often manifests within 72 hours and well within the first 15% of a product's use).
 
When items are purchased as a kit, we can only accept returns and exchanges of complete kits, not individual items. All refunds are credited to the original pay method. No cash refunds.

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