Cart

Procedure for returns

Last Updated: Mar 15, 2016 02:56AM UTC
For Returns Within The USA

When returning items back to VMV, simply send your accomplished Return Form to Customer Service. Our online team will send you a separate email with a pre-paid return label that will allow you to return the product for free. Please follow the procedure in full below.
 
Please note: Only products purchased at www.vmvhypoallergenics.com may be returned for refund or exchange. Refunds will be credited back to you when we receive the package you have sent back to VMV.
 
When returning a purchase, please follow this procedure:
 
Step 1: Return Form
Fill up the Return and Exchange Form here and be sure to SAVE as you will need to attach this in your email to our Customer Service Team. Email our Customer Service team by clicking here. An email will be sent to confirm receipt and processing of your return or exchange request. We will also be sending a separate email that includes the pre-paid return label that will let you ship the product back for free.
 
Step 2: Pack the Item/s
After sending the email request, prepare your package. Pack the products well, in as good condition as possible, in original boxes when possible. Remember to include your packing slip (or Invoice Transaction number) that came with your shipment.  Seal your package properly. 
 
Step 3: Print the Return Label
Print the pre-paid return label that will be sent to you by our Customer Service Team and affix this on your package.
 
Step 4: Ship the Package
Lastly, bring your package to the ship center of the courier specified on the return label. Keep a copy for your records
 
Your return package's ship-out date must be no later than 30 days from the date you received your package.
 
Your return will be processed promptly upon its arrival.
 
An email will be sent to confirm receipt and processing of your return or exchange request. 
 
Note: Returns/Exchanges cannot be processed unless this procedure is followed. For any questions or concerns, please contact Customer Service.
 
For your information, return packages from USA will be brought to this address:
VMV HYPOALLERGENICS
227 Mott St
New York, NY 10012
Telephone +1 212 226 7309
 
Important: The pre-paid return label that we will send you specifies which carrier you should send your package through. For your protection and for ensuring prompt delivery, take note of your tracking number so that you can track your package.
 
If the carrier damaged your products in shipment, contact Customer Service for more information.
 
We cannot accept items for returns and issue refunds if products were purchased during a sale promotion.
 
We cannot accept items for returns or exchanges if the above procedures have not been followed.
 
If you have any questions concerning your product return, please email us through Customer Service. We normally respond to your message within 24 hours. To assist us in providing the best customer service to you, please include your order number and billing address on all correspondence.
 
 
Returns Outside The USA

When returning items back to VMV, send your package via an insured and prepaid method like FedEx or USPS.
Include your packing slip (or Invoice Transaction number) and the Return or Exchange Form that came with your shipment. We're sorry, return shipping fees are not refundable.
 
We ask that you notify our Customer Service team when returning a product. Your return will be processed promptly upon its arrival.
 
An email will be sent to confirm receipt and processing of your return or exchange request.
 
Please note: Only products purchased at www.vmvhypoallergenics.com may be returned for refund or exchange. Refunds will be credited back to you when we receive the package you have sent back to VMV.
When returning a purchase, please follow the following procedure:
 
Step 1: Fill up the Return and Exchange Form here and be sure to SAVE as you will need to attach this in your email to our Customer Service Team. Email our Customer Service team by clicking here. It is also important for you to inform VMV prior to shipping your products to ensure prompt processing of your refund.
 
Step 2: After sending the email request, prepare your package. Pack the products well, in as good condition as possible, in original boxes when possible. Please include your Invoice in your package.
 
Step 3: Lastly, please send the package to the any of the addresses below. Keep a copy for your records. Your return package's ship-out date must be no later than 30 days from the date you received your package.
 
Note: Returns/Exchanges cannot be processed unless this procedure is followed. For any questions or concerns, please contact Customer Service.
 
Please return products to the address below:
Canada:
VMV HYPOALLERGENICS
227 Mott St
New York, NY 10012
Telephone +1 212 226 7309
 
Other Countries:
VMV HYPOALLERGENICS
15D Rufino Pacific Tower
6784 Ayala Avenue
Makati, 1223
Philippines
Telephone +63 2 856 3040
 
Important: We recommend that you send your return package via UPS, FedEx or other insured, traceable parcel post for your protection and for prompt delivery.
 
If the carrier damaged your products in shipment, contact Customer Service for more information.
 
We're sorry, but return shipping fees are not refundable.
 
We cannot accept items for returns and issue refunds if products were purchased during a sale promotion.
 
We cannot accept items for returns or exchanges if the above procedures have not been followed.
 
If you have any questions concerning your product return, please email us through Customer Service. We normally respond to your message within 24 hours. To assist us in providing the best customer service to you, please include your order number and billing address on all correspondence.

 
Attachments

Contact Us

c006b3640610fc2a9be3d7f019d444f8@vmvhypoallergenics.desk-mail.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete