Shopping online: Problems using VISA or MasterCard

Last Updated: Mar 10, 2014 08:37AM UTC
Both Visa and MasterCard have introduced security measures to give added protection to their credit card holders. Among these measures is a pop-up window that appears when you are shopping at any online store.

If you're paying with a Visa or MasterCard and are encountering problems, Visa or MasterCard may be preventing you from completing your transaction with us until you confirm your identification as well as the Verified By Visa code (Visa) or SecureCode (MasterCard) that you set with your credit card company.

According to MasterCard, SecureCode "is a simple and secure way to pay at thousands of online stores" including

Please note that these security measures are totally independent from our systems and that VMV Hypoallergenics never stores your private information, including your credit card numbers.
These security measures are performed by your credit card company to ensure that your credit card information is secure. It prevents other people, including us, from accessing your personal information.
To know more about Mastercard SecureCode, please visit:

To know more about Verified By Visa, please visit:
Further questions? Ask us by visiting Customer Service here.
When submitting a question about online shopping, please include the following information:
  • What operating system are you using? Mac? Windows? Linux?
  • What type of connection are you using to connect to the Internet? Broadband DSL? Wi-Fi broadband? Dial-up?
  • What web browser are you using? Internet Explorer? Firefox? Safari? Chrome?
  • Do you have pop-up blockers installed in your browser?

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