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What are customized products?

Last Updated: Mar 13, 2014 08:53PM UTC
We remove most or all known allergens based on the publications of the North American Contact Dermatitis Group (extended allergen series) and the European Surveillance System of Contact Allergies (standard series). But you may be sensitive to something that isn't an allergen. If you can't find exactly what your skin needs among our currently available products, VMV HYPOALLERGENICS™ offers product customization — formulations made according to your particular patch test results or preferences.

A Basic Customization Fee of $70 is required. The fee goes towards formulation, sourcing, and testing costs of your personalized product.

This applies to "normal" customizations. If VMV, at its own discretion, decides that a particular customization is a complex request, we reserve the right to adjust the Customization Fee. This will be communicated to you before we proceed with customization.

Basic Customization normally means the slight modification of one of our stock products, such as (for example): A lipstick without a particular ingredient but of a shade that we already carry. A shampoo without a particular ingredient.

For Basic Customization, we use our existing formulation as the main reference. Should further changes in texture, effect, etc. than that of the original formulation be desired, the project may require a change to an Advanced Customization Fee (should this occur, we would send you the Advanced Customization Fee for approval prior to charging you or continuing with the customization).

Advanced Customization Fees begin at $100 and are variable depending on the complexity of the customization required.

Advanced Customization includes: formulation/sourcing/testing costs and up to 2 sample shipments. Extra sampling will require you to cover additional shipping costs and may require an increase in your Advanced Customization Fee (should this occur, we would send you the additional costs for approval prior to charging you or continuing with the customization).

Advanced Customization may create an entirely new product, or a product with enough modifications to warrant more complex reformulation or sourcing of ingredients, such as (for example): completely new products, shades of products that we do not currently carry, or a cleanser that requires the modification of more than 1 ingredient.

A shampoo that requires the replacement of an ingredient with another that is difficult to source or that requires extensive trial and error to produce a stable formulation. VMV, at its own discretion, will decide if a customization is complex or simple. Upon evaluating the project, we shall contact you for your approval prior to charging you or continuing with the customization.

Remember: Advanced Customization Fees are variable depending on the complexity of the customization required.
Reorder Customization Fee: $20.

A Reorder Customization Fee is applied to repeat orders of a previously customized product (yours or someone else's).
Your customization fee is determined by VMV at its discretion after we receive your particular request. You are not charged any fees until you approve our customization fee.

Contact Us

c006b3640610fc2a9be3d7f019d444f8@vmvhypoallergenics.desk-mail.com
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